Refund policy

 

Last updated October 29, 2021


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.


RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS

To return an item, please email customer service at support@hollaglass.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and for any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt), and mail your return to the following address:


HOLLA GLASS, INC

Attn: Returns

RMA #

PO BOX 165  

Tallevast, FL 34270  

United States  


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


EXCEPTIONS    

The following items cannot be returned or exchanged: 

  •     Damaged Items  

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 


Please Note

  • For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased.   
  • We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.   

QUESTIONS

If you have any questions concerning our return policy, or are looking to have your purchase repaired, please contact us at:  support@hollaglass.com